Frequently asked questions
Answers about services, estimates, scheduling, and service areas.
What cleaning services do you offer? add
Recurring home cleaning, deep cleaning, move-in and move-out cleaning, detail dusting and blinds, commercial and office cleaning, and fully custom cleaning plans.
Do you offer recurring cleaning? add
Yes. Weekly, bi-weekly, monthly, and custom cadences are available; recommended frequency depends on your space and needs.
How does the estimate process work? add
Tell us about your space and priorities through the estimate request. We review the details and follow up with a customized estimate.
Do I need to be home during the cleaning? add
That is up to you. You can provide secure access instructions through your account, and they are only shared with the assigned team when needed.
Can I request specific priorities? add
Yes. You can flag priority rooms, add-on requests, and special instructions with your estimate or in your portal.
What areas do you serve? add
Charlotte, North Carolina and approved surrounding areas. Enter your ZIP code on the service areas page to check eligibility.
Still have a question? Contact ILS Cleaning →