Privacy Policy

1. Scope of this policy

In this policy, “ILS Cleaning,” “we,” “us,” and “our” refer to ILS Cleaning LLC. “You” and “your” refer to website visitors, prospective clients, current clients, account holders, and other people who communicate with us.

This policy applies to information you voluntarily submit through our website forms, estimate requests, booking requests, chat features, client accounts, customer portal, email communications, and other service-related interactions.

We collect only the information reasonably necessary to respond to your request, prepare an estimate, arrange or provide cleaning services, maintain your account, process payments, and support our client relationship.

2. Information you provide

We receive personal information only when you choose to provide it to us, such as when you request an estimate, contact us, create an account, schedule a service, submit a form, use our chat feature, or communicate with our team.

Depending on the service or feature you use, the information you provide may include:

• Your name, email address, telephone number, and preferred contact method.
• Your residential or commercial service address.
• Property information, including property type, approximate size, number of rooms, occupancy, current condition, and requested cleaning priorities.
• Information about the cleaning service you are requesting, your scheduling preferences, service frequency, and special instructions.
• Information about pets, parking, gates, alarms, lockboxes, entry instructions, building procedures, or authorized contacts when needed to provide the service.
• Messages, photographs, documents, feedback, reviews, and other information you choose to send to us.
• Account information, communication preferences, estimates, bookings, service history, and invoices.
• Billing and transaction details associated with requested or completed services.

Please provide only the information needed for your estimate, appointment, account, payment, or other service request.

3. Information we do not collect or use

ILS Cleaning does not collect, store, or use visitor IP addresses as part of our client records, marketing systems, advertising systems, or customer profiles.

We do not use IP addresses to identify visitors, determine their precise location, create behavioral profiles, or deliver targeted advertising.

Basic internet infrastructure, website hosting, security, or network providers may temporarily process technical network information as necessary to deliver and protect the website. ILS Cleaning does not use that technical processing to identify or profile visitors.

We also do not:

• Sell personal information.
• Rent personal information to advertisers or data brokers.
• Create advertising profiles based on website activity.
• Use third-party advertising cookies for targeted advertising.
• Collect personal information that is unrelated to providing or supporting our cleaning services.

4. How we use information

Information provided to ILS Cleaning is used only for legitimate purposes connected with serving our clients, operating our cleaning business, securing our systems, and meeting applicable legal obligations.

We may use the information you provide to:

• Review your request and prepare a customized cleaning estimate.
• Schedule, coordinate, provide, modify, or follow up on residential or commercial cleaning services.
• Communicate with you about estimates, appointments, access instructions, scheduling changes, invoices, payments, and service concerns.
• Create, maintain, secure, and support your client account or customer portal.
• Respond to questions, contact requests, feedback, complaints, and customer-support inquiries.
• Maintain service, billing, transaction, tax, accounting, and business records.
• Protect our clients, website, accounts, systems, employees, and business from fraud, misuse, or unauthorized access.
• Comply with legal, regulatory, insurance, accounting, and contractual obligations.

We do not use information submitted by visitors or clients for unrelated advertising, data brokerage, or the creation of third-party marketing profiles.

5. Encryption and information security

All information submitted through this website's forms, account pages, chat features, and client portal is transmitted through an encrypted HTTPS connection using industry-standard transport encryption.

Information provided to us is stored within secured systems and protected through reasonable administrative, technical, and organizational safeguards.

Our security practices may include:

• Encryption of information while it is transmitted between your browser and the website.
• Restricted access to personal and service information.
• Password-protected accounts and administrative systems.
• Access controls that limit information to authorized personnel who need it to serve the client.
• Secure hosting, software maintenance, updates, and monitoring.
• Secure payment processing through authorized payment providers.
• Reasonable procedures for detecting and responding to unauthorized access or misuse.

Access instructions, entry codes, account details, and other confidential client information are shared only with authorized personnel when reasonably necessary to provide the requested service.

Although we take reasonable steps to secure information, no website, electronic transmission, storage system, or security method can be guaranteed to be completely free from risk.

You are responsible for keeping your password, access codes, and login credentials confidential. Please contact us promptly if you believe your account or information has been accessed without authorization.

6. Cookies

This website uses essential cookies that are necessary for core website functions, security, forms, account login, customer portal sessions, and other requested features.

We do not use third-party advertising cookies or targeted advertising cookies.

You can block or delete cookies through your browser settings. Blocking essential cookies may prevent account, login, form, chat, or portal features from working correctly.

Additional information is available in our Cookies Policy.

7. How information is shared

We do not sell, rent, or trade your personal information.

Information is shared only when reasonably necessary to provide or support your service, process a transaction, maintain website functionality, protect our business, or meet a legal obligation.

Information may be shared with:

• Authorized ILS Cleaning employees, contractors, and cleaning personnel who need the information to coordinate or provide your service.
• Website hosting, scheduling, customer-management, email, communications, security, accounting, and other service providers that support our operations.
• Payment processors when necessary to process a payment or transaction.
• Professional advisers, including accountants, attorneys, insurers, or consultants, when reasonably necessary.
• Government agencies, courts, regulators, or law-enforcement authorities when disclosure is legally required.
• A successor or buyer in connection with a sale, merger, restructuring, or transfer of the business, subject to appropriate confidentiality and legal requirements.

Service providers may access information only to perform the services they provide to us or as otherwise permitted by their agreements and applicable law.

8. Payments and transaction information

Payments may be processed through an authorized third-party payment provider.

Payment-card, bank-account, billing, authentication, and transaction information may be submitted directly to the payment provider through an encrypted connection.

ILS Cleaning may receive limited transaction information, such as the payment amount, payment status, transaction date, transaction identifier, and payment-method type.

Payment providers maintain and process payment information according to their own privacy policies, security practices, and terms.

9. Data retention

We retain information only for as long as reasonably necessary to provide services, maintain client accounts, complete transactions, respond to requests, resolve service concerns, maintain required records, and meet legal or business obligations.

Retention periods may vary based on the type of information, the reason it was provided, the duration of the client relationship, and applicable legal, tax, accounting, insurance, or contractual requirements.

When information is no longer reasonably necessary, we may securely delete, anonymize, or dispose of it, subject to technical limitations and legally required retention periods.

10. Your privacy choices

You may contact us to request:

• Access to personal information we maintain about you.
• Correction of inaccurate or incomplete information.
• Deletion of information that we are not legally or operationally required to retain.
• A copy of certain information in a reasonably usable format.
• Closure of your client account, subject to applicable record-retention obligations.
• An update to your communication preferences.

We may need to verify your identity before responding to a privacy request. Some requests may be limited by legal, security, accounting, contractual, or record-retention obligations.

You may submit a request through our contact page.

11. Children's privacy

This website and our cleaning services are intended for adults and organizations arranging residential or commercial cleaning services.

We do not knowingly request or collect personal information directly from children.

If you believe a child has submitted personal information through this website, please contact us so we can review and address the request.

12. Third-party websites and services

This website may contain links to third-party websites, payment services, maps, communication tools, account tools, or other independently operated services.

We do not control the privacy, security, content, or practices of independently operated third parties.

When you use a third-party service, information may be handled according to that provider's privacy policy and terms. Please review those policies before submitting information directly to the provider.

13. Changes to this policy

We may update this Privacy Policy to reflect changes to our website, services, security practices, business operations, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

Material changes may also be communicated through the website, your account, or another appropriate communication method.

14. Contact us

Questions about this Privacy Policy, information security, or your personal information can be submitted through our contact page.