How it works
Six steps from first enquiry to a home that stays the way you want it — with the pricing and the scope agreed in writing before anyone picks up a cloth.
1. Tell us about your space
Start with the online estimate form. It asks what kind of cleaning you are after, the size and type of property, the rooms that matter most, and when you would like the work done. It takes a few minutes and there is no obligation at the end of it.
If your situation is easier to explain than to type — a commercial space, an unusual layout, a short-term rental schedule — use the contact form instead and we will pick it up from there.
2. We confirm we cover your address
The form checks your ZIP code against our current service area as you type, so you know immediately whether we can reach you. If you are just outside it, submit anyway: coverage changes, and we would rather tell you honestly than leave you guessing.
3. You get a customized estimate
We review what you have told us and send an itemized estimate — not an instant algorithmic number. It lists what is included, separates optional add-ons so you can decide on each one, and shows the total before anything is scheduled.
For larger homes and all commercial spaces we will usually arrange a short walkthrough first. Square footage alone does not describe a property, and quoting without seeing it tends to produce a number that changes later — which helps nobody.
4. You approve, and we schedule
Approve the estimate and we confirm a date and an arrival window that suits you. At this point we also record the practical details: how we get in, whether there are pets, which rooms are off-limits, alarm codes, parking, and anything you would rather we did not touch.
5. The visit itself
The team works from your written plan, so the priorities you set are the priorities they follow. You do not need to be home — most clients are not — but you are welcome to be. A quick tidy of personal items beforehand helps us spend the time on cleaning rather than moving things around.
If we find something the plan did not anticipate, we will tell you rather than quietly skipping it or adding to the bill.
6. Ongoing service and adjustments
After the first visit, tell us what you would change. Priorities shift with seasons, family, and how you use the space, and the written plan is meant to be revised rather than re-explained every time.
If you are on a recurring plan, your account keeps your upcoming visits, past service history, and your current plan in one place.
What we expect from each other
What we will always do
- Give you the scope and the price in writing before any work starts
- Tell you honestly when something is outside what cleaning can fix
- Turn up in the agreed window, or contact you if something changes
- Work to the plan rather than improvising
What helps us do it well
- Reliable access — keys, codes, or someone to let the team in
- Pets secured if they are nervous around unfamiliar people
- A heads-up about anything fragile, valuable, or off-limits
- As much notice as you can manage if you need to reschedule